Working in the veterinary industry is incredibly rewarding and those who opt for careers in this field of work have a genuine love of animals and a drive to protect and care for them.
However, this same passion and drive can also leave those in the profession feeling stressed. The jobs of a vet and nurse, as well as those who work in other roles in the practice such as reception, animal care and admin are often highly demanding and busy. Coupled with this, there are times when despite our best efforts, we simply cannot cure our patients. When the time comes to let a patient go this often affects the whole team and the emotional toll this can take on our team members is very real.
Throughout the profession there is recognition that, in order to continue to do the amazing jobs our teams do, they need to be supported in their place of work. This support has to come from within each practice.
The Vet Wellbeing Awards are now held annually at the end of each year to recognise practices who hold wellbeing of their team at their heart. The team at Maven care not only for our patients but for each other and we are delighted to have been awarded a Highly Commended Certificate for a medium size practice in this award.
We are delighted to announce that Dr Chris Turner has completed his certificate in Small Animal Ophthalmolgy. The certificate is the equivalent of a Masters degree and is a rigerous undertaking with course work and assessments spread over 3 years.
Chris has long had an interest in patients with conditions affecting their eyes and chose this area to focus his study. Having gained his certificate Chris is now able to diagnose and treat more complicated eye conditions as well as the more common and is looking forward to being able to help more pets with eye problems.
Summer Baker, a beautiful 13 year old British Short Hair cat, has won the title of Maven’s Pet of the Year 2017!
The prestigious title was awarded following a public vote during December 2017 with Summer winning the closely fought competition, beating 11 competitors.
Summer had been our Pet of the Month in January 2017 following treatment for severe kidney problems. Her condition means she has frequent visits to the vet to keep her healthy and happy. Between times, however, she loves to be snuggled up with her mum at home.
Winning her new title, Summer received a hamper of goodies and her mum received a voucher for local restaurant ‘Tas’ in North Cheam.
Voting is now open to crown Maven Vets' Pet of the Year 2017!
Our 12 nominees have each been one of our Pets of the Month during 2017 as voted for by our team. These amazing pets have overcome illness or injury and have made an impression on our team for their bravery.
Now we need you to help decide who is our Pet of the Year.
The team at Maven Veterinary Care in North Cheam are thrilled to have been awarded Hospital Status in a recent inspection by the Royal College of Veterinary Surgeons as part of the Practice Standards Scheme.
The scheme is voluntary and open to all veterinary practises in the UK. Those practices who choose to enter the scheme are rigorously assessed in all aspects of their patient care, premises and clinical and client care standards. Following assessment, the practice is awarded Core standard, General Practice standard or Hospital Standard.
As Hospital standard is the highest level which can be awarded, the team at Maven are delighted that their hard work over the years has been recognised. Ongoing, the team push themselves to review and improve standards clinically and for clients. Their ethos of exceeding expectations has led them well in this and the recent accolade of achieving hospital status is a real credit to their efforts.
In his report the Practice Standards inspector commented, ‘The friendly and motivated team were all very positive and open with their discussions and rightly proud of where they work and what they do.’
It’s a fabulous end to the year which also saw the team shortlisted in the top 3 for the Pet Plan Practice of the Year award earlier in the year.
Practice owner and Head Vet, Michael Morrice said, ‘Naturally we are delighted to have had a year where the efforts of our team and the high standards they work to has been recognised both in the Pet Plan Awards and now in achieving Hospital Status from the RCVS. In reality the dedication shown daily by the team to patients in our care and their owners is what this is really about. They care and it shows. We’re really pleased.’
Vaccinating our pets is an essential part of keeping them healthy as it provides protection against diseases which they can be exposed to. For full information on these diseases please visit our vaccinations page.
When we vaccinate your pet we give cause them to produce antibodies within their immune system that mean they can fight these diseases if they come across them. In order for your pets to have full immunity (maximum protection) they need to have a primary course, usually as a kitten or puppy and then a booster vaccination each year.
If a booster vaccination is missed the immunity your pet had does not last and so they are no longer protected. In order to have them fully protected again they need to restart the primary course.
For dogs and cats the primary course of the vaccinations requires two injections a few weeks apart. (Please visit our Cat Vaccination and Dog Vaccination pages for full details).
Due to the two injections required the cost of restarting the vaccine course is more expensive than having a booster.
To help you get your pet back on track, during November 2017 we are offering a vaccine amnesty!
If your cat or dog has lapsed in their vaccination boosters they can receive the full primary course for half the normal cost.
To take advantage of this offer and get your pet back on track call us on 0208 337 2214 or why not request an appointment?
Thanks to everyone who came along to our Open Day on Sunday! We hope you all had as much fun as we did. It was fabulous to see so many familiar faces and to meet new faces too - you were all very welcome. Here are a few photos from the day. Special thanks to Kirsty our Facepainter from Bells and Whistles who was in constant demand throughout the day and to Chloe from Zoolab with her many exotic creatures who entertained all our guests! Our competitions on the day raised £164 for charity which was split between Kittie's Cat and Kitten Rescue and Wildlife Aid, both of whom joined us on the day. All in all, a great success!
Our opening hours over the August Bank Holidays are:
Saturday 26th August: We are open as usual from 9am to 4pm
Sunday 27th August: We are open as usual from 10am to 2pm
Bank Holiday Monday 28th August: We are closed. An emergency service, run from our practice by Vets Now Sutton will be in operation.
Tuesday 29th August: We will open again as normal from 8am to 8pm
Most pet owners are very aware of the hidden dangers to our pets which we have in our homes. Several foods such as chocolate and onions can be very poisonous to dogs and other household items such as lillies and anti- freeze can cause severe problems in cats.
The effects of different poisons on your pet can depend on what your pet has eaten, how much they have eaten and what size your pet is. This can make it difficult to know when to call the vet or when it is safe just to monitor your pet.
While you can always call Maven Veterinary Care for advice there is also now another service which has been launched for pet owners: The Animal Poison Line is a helpline which pet owners can call for advice 24 hours a day.
Run by the Veterinary Poisons Information Service, the team who man the Animal Poison Line can give exact advice about whether they need to see a vet based on what your pet may have eaten and how much.
To contact the Animal Poison Line call 01202 509 000.
(A fee of £20 applies for this service between 8am and 8pm Monday to Friday and £30 over night or at weekends)
It's time again for the annual Morden Family Funday which this year is on Sunday 16th July. The funday is a fabulous day out for all the family, with stalls, games, competitions, a dog show and so much more!
As always, we will be there and would love to see you on the day.
Join us from 10.30am at The Morden Parks Sports Field.
The vets and nurses here at Maven Vets opened their doors last week to visitors they were not expecting. A small pet’s carry cage full of leaves was left on the doorstep. On closer inspection there was a handwritten note attached to the cage which turned out to contain over 200 stick insects – all abandoned as needing to be re-homed!
Since then the team at Maven have been looking after their visitors whilst also working to re-home them. The stick insects have a habit of playing dead, looking especially like twigs! However, they also quickly spring back to life and are full of antics that keep everyone entertained. Vet Michael Morrice said, ‘They are certainly an unusual pet for us to be presented with but we’re hopeful we can find good homes for them all. I’ve even taken a couple home myself much to the delight of my 3 children though I’m not sure my wife is 100% thrilled!’
Anyone who feels they may be able to help re-home the remaining stick insects can contact us on 0208 3372214.
As we enter May we once again begin the countdown to the Cheam and Sutton Rotary May Fair. Held each year in Cheam Recreation Ground, this is a fabulous day out for all the family. So if you are looking for something to do on the Bank Holiday then look no further!
Well, the glamerous event of the awards ceremony for the Pet Plan Veterinary Awards 2017 came and went last week and we thoroughly enjoyed them!
Unfortunately in the end we didn't win the overall title of Best Practice 2017 but we were still thrilled to have made the final 3 for this prestigious award which attracted more than 8000 nominations from throughout the UK.
We want to say a huge thank you to all of our clients who took the time to nominate us. It really means the world to the team here at Maven.
To see the small video, filmed for the awards ceremony, click here.
The Petplan Veterinary Awards are a much anticipated event in the veterinary calendar. Each year pet owners from throughout the UK are invited to nominate individuals or practices they believe are worthy of winning one of the prestigious categories. The categories are:
Vet of the Year
Nurse of the Year
Support Staff of the Year
Practice Manager of the Year
Practice of the Year
This year we are over the moon! Not only did several of our team receive individual nominations for vet, nurse AND support staff of the year but we also received nominations for Practice of the Year. It is in this team category that we are delighted to have been shortlisted as one of three finalists! With strong competition UK wide this is a huge honour and we are delighted that we have been recognised in this way. The winner will be announced on the 7th April 2017 so we are keeping our fingers, toes and paws crossed!
We also want to say a huge thank you to all our clients who took the time to nominate us in this category and in all of the others - we greatly appreciate your support.
Watch this space for the final result on the 7th of April!
Congratulations to Alice Boyle who has now completed her training to become a qualified Veterinary Care Assistant. Alice has been part of the Maven team since 2008, previously working as part of the animal care team. Alice has a deep passion for working with animals and is well-known amongst our clients, having helped care for many of their pets! Her new qualification means she is able to assist the Nurse and Vet teams with more duties day to day.
The gorgeous 2 year old Dachshund captured the hearts of voters during the fiercely fought competition in December 2016. Monty had been Pet of the Month in July 2016 having been treated at Maven Vets when a corn on the cob he had eaten became stuck in his intestines requiring surgery.
His friendly nature and bravery during his ordeal made him a firm favourite with the team at Maven and we are delighted to see him now chosen to be Pet of the Year.
Monty’s mum, Hannah said, 'I was at a loss when Monty was so unwell and had to be admitted to the surgery. It was such a difficult time and I am so grateful to the team at Maven for looking after Monty so well and keeping me up to date at every stage. I'm delighted he has won the Pet of the Year and I'm looking forward to opening his goodie hamper of toys with him later! ’
Along with Monty's hamper of goodies, Hannah was delighted to also be given a voucher for a meal at newly opened Memphis restaurant in North Cheam.
However, Monty has promised to eat no more human titbits – especially corn on the cob!
We are thrilled to announce the opening of Vets Now Sutton here at Maven Veterinary Care.
Vets Now are a team of vets and nurses who provide dedicated out of hours emergency care for pets and from 5th December 2016 they will be working here at Maven Vets in North Cheam!
For the clients and patients of Maven Vets this means a vet and nurse will be on site 24 hours a day, extending exceptional care throughout the night as well as the day.
Throughout our normal hours your pets will continue to be cared for the team at Maven. Out of hours, care of your pets will be taken over by the Vets Now team here at the Maven clinic.This means all pets who need to be hospitalised will have 24 hour care and monitoring without the need to be transferred to another clinic.
In addition, if your pet becomes unwell out of hours they will now be seen here at Maven Veterinary Care by the Vets Now team preventing the need for your to travel to an unfamiliar vet clinic.
We hope you agree our new 24 hour care is better for your pets and better for you!
We are delighted to announce that one of our nurses, Gemma Rush, has achieved the Diploma in Feline Nursing awarded by the International Society of Feline Medicine. The diploma involves 2 years of study in numerous areas of feline medicine, including anaesthiesia, pain management, feline infectious and non-infectious diseases and behaviour and wellbeing in cats. Gemma has been committed to completing her study whilst continuing to work full time. Her knowledge and skills in the area of feline medicine are put to good use here at Maven Vets as we remain committed to our role as a Gold Standard Cat Care Clinic. For more information on the Diploma in Feline Nursing please visit the ISFM website.
We are delighted that Chantal has successfully completed her BTEC in Veterinary Client Care!
Chantal joined our Customer Care team in July 2015 and has worked hard to complete her BTEC in the months sincce joining us. The BTEC focuses on the aspects of veterinary customer care which are undoubtedly unique to the veterinary industry and is a qualification all of our customer care team have completed or are working on.
Those who have met Chantal will have no doubt that this is a well-deserved award as she has a natural gift for customer care and a genuine wish to help clients and all around her. Those who have not yet met Chantal we would encourage to pop in and say hello!
We are very proud to announce that nurse, Samantha Watford has achieved her International Society of Feline Medicine Certificate in Feline Friendly Nursing!
As part of being a Gold Standard Cat Care Clinic we ensure all staff maintain a high standard in cat care. Sam has taken this a step further and completed further study in this field. For more information on this qualification please visit the International Cat Care website.
We are delighted for Sam and are sure all our feline friends, like Daisy pictured here, will appreciate her hard work!
Who is looking after YOUR pet when they come into the vets? You have peace of mind that anyone working in the UK as a Veterinary Surgeon has completed extensive training to gain their qualifications. They are registered with the Royal College of Veterinary Surgeons which means they comply with the standards and regulations set by this body. They are also subject to disciplinary action if they do not comply.
It is illegal for someone not registered with the Royal College of Veterinary Surgeons to act as a Veterinary Surgeon.
You have protection and trust with the title ‘Veterinary Surgeon.’
However, did you know the same is not currently true of the title Veterinary Nurse?
At present in the UK, anyone can assume the title Veterinary Nurse and the law does not prevent this. That means anyone, with no training, could be looking after YOUR pet when they are under anaesthetic, when they are sick in hospital, when they are at their most vulnerable.
We believe this is wrong and is putting the animals of the UK at risk.
At Maven all of our nurses are Registered Veterinary Nurses or in training to become Registered Veterinary Nurses, working under strict supervision.
Registered Veterinary Nurses have had rigorous and extensive training in all aspects of Veterinary Nursing and gained the Veterinary Nurse qualification. They are registered with the Royal College of Veterinary Nurses and comply with their standards and regulations. Like vets they are also subject to disciplinary action if they fail to meet these standards.
The veterinary profession want to protect the title 'Veterinary Nurse' in law. This would make it illegal for anyone not registered with the Royal College of Veterinary Nurses to work as a Veterinary Nurse in the UK providing protection for your pets.
In August 2015, a petition was launched to ask the Government to protect the title. 10,000 signatures were required for the Government to respond.
This target was met but, disappointingly, the Government responded that they would not protect the title.
The next step in this campaign is to have the petition debated in parliament.
To achieve this we need 100,000 signatures on the petition by the 14th February 2016.
Congratulations to Michaela who has successfully completed her BTEC in Veterinary Client Care!
Michaela joined our Customer Care team in April 2015 and, alongside working in the clinic, has been working on her BTEC since. The BTEC focuses on the aspects of veterinary customer care which are undoubtedly unique to the veterinary industry and is a qualification all of our customer care team have completed or are working on.
Michaela has a natural passion for working in customer care and we are thrilled she has passed this with ease. We are sure our clients will join us in congratulating her.
Having completed our extensive practice renovations in April 2015 we are immensely proud of our practice and can think of no greater accolade.
Many of our clients will remember the clinic as it stood in April 2014 when we began the works, still under our old name of Frean and Smyth. For those of you who have forgotten why not visit our history page for a trip down memory lane?
Having joined us in this epic transoformation we appreciated the endless patience of our clients as building work took place around us throughout the year......who can forget the endless drilling and banging?!
In the end it has all been more than worth it!
Our beautiful new clinic features several features which the judges of this competition felt worthy of note:
Our entirely separate cat facilities: Not only do we now have entirely separated waiting areas for our feline friends where cats can sit alongside their owners, we also have a dedicated feline only consulting room and hospital wards.
Our theatres are state of the art, spacious and light and well equipped. In addition, the entirely separate induction area allows for calm and quiet as pets are prepared for their operation.
Our dental suite with dental x-ray facilities incorperated allowing dentistry to be done to a high standard.
Our isolation ward - kept entirely separate from the rest of the hospital this ward allows for proper care and treatment of patients who need to be separated from other patients.
The award was presented to owner Michael Morrice and practice manager Maureen Geraghty during an award ceremony in December 2015 by the president of the British Veterinary Hospital Association, Martin Smith.
Maven Vet and Partner, Dr Mike Baumann, has contributed to new reasearch that has shown which bacteria are associated with feline gum disease for the first time.
Mike, who has a great interest and passion for pet dentistry, collected plaque samples from many feline patients, with their owners consent, over several months. These samples were analysed by the authors of the report which was first published in 'Veterinary Microbiology' in February of this year and which has been published online today.
Mike said, 'It is great to have been able to contribute to this research. The results are very exciting as they open the possibilites for more effective treatment of cats with gum disease.As a gold standard cat friendly practice we welcome any advances which may improve the lives of our feline friends.'
With all our Open Day competition winners now announced and prizes collected we are delighted to announce we raised £115 for local cat rescue charity, Kittikatz!
Thanks to all who entered our various competitions for your generosity. - we hope you enjoy some of the prize-winner photos.
Mrs Carnell won the raffle prize to spend a day with us! We thoroughly enjoyed having her here as she watched various surgical, dental and ultrasound examinations. Here she is dressed in scrubs ready to join the team in theatre:
Josh won our children's Drawing Competition with his fabulous Owl picture. Mike Baumann presented his prize which was an adoption pack for London Zoo's tiger, JaeJae. Josh was over the moon and will be going to visit Jae Jae soon!
One of younger clients, Darcie, sent us this fabulous picture of her opening the jar of sweets which she won on the day. Remember to brush your teeth Darcie!
And last but by no means least, the Woodalls sent this picture of their cat Pixel closely guarding their raffle prize of a hamper!
Thank you to everyone who came along to say hello at Nonsuch Park Awareness day yesterday! We had a great time meeting old friends and meeting many new friendly faces. We hope everyone who came along thoroughly enjoyed the day and hope to see you all again at our Open Day on the 27th of September!
This Sunday, 13th September, why not come along to Nonsuch Park between 11am and 4pm? We will be there with our tent to support this annual event, Nonsuch Awareness Day.
With such an amazing park in our area it is little wonder so many walk their dogs here. However, in order that all dog walkers, their families and their pets can enjoy this area together, an understanding of dog behaviour can be very useful.
This year we will be focusing on this subject with displays, information and an interactive quiz for children also!
So come along and join us to learn more.....Or just to say hello!
Dr Michael Morrice has been awarded Advanced Practitioner Status in Small Animal Practice!
Michael is one of the partners of Maven Vets and is also the Vet Team leader, heading up our clinical work. Along with the rest of the team he ensures the work carried out at Maven Veterinary Care is of the highest standard with the focus being the welfare and care of our patients.
Michael is the second of our Maven Vets to be awarded the Advanced Practitioner Stauts, along with Dr Aarti Amin.
The Royal College of Veterinary Surgeons publishes a list of all vets who have achieved this status. They state,
'The list provides a clear indication to the profession and the public of those veterinary surgeons who we have accredited at postgraduate certificate level (Masters level 7), and who have not only demonstrated knowledge and experience in a particular area of veterinary practice beyond their initial primary veterinary degree, but who have also confirmed that they continue to be up to date in their field over and above our minimum requirements for continuing professional development (CPD).'
At Maven we are delighted that both Michael and Aarti have been recognised for their hard work and dedication in continuing to promote best practice in their work and are sure our clients will join us in congratulating them.
We are delighted to announce that our senior vet Dr Aarti Amin is now recognised as an Advanced Practitioner in Small Animal Feline Medicine.
Aarti gained her Australian memberships in Feline Medicine in 2013 and continues to attend numerous lectures and courses in this field, ensuring she remains up to date in her knowledge. Within the practice Aarti is responsible for our continued dedication to and development of services and facilities for our feline friends, while continuing to also see her canine friends too!
This award is a fabulous reflection of Aarti's ongoing hard work and dedication.
We are delighted to announce that Maven Veterinary Care is now officially open!
Staff and guests enjoyed a lovely evening of drinks and nibbles to celebrate our opening and renaming. We were hugely grateful to have the Supervet Noel Fitzpatrick (as seen on TV!) here to officially open proceedings. Noel spoke of the love and care which are essential in every veterinary practice and thoroughly entertained our guests, staying for photos afterwards.
Guests also enjoyed a tour of our newly finished practice and we have been delighted by the positive feedback!
We look forward to seeing all our clients in the near future.
The International Society of Feline Medicine (the veterinary division of International Cat Care Organsiaton) run an accreditation scheme for veterinary clinics in which they assess how 'cat-friendly' the clinic is.
Clinics are assessed on a number of different areas:
Staff training, continued development and clinical governance
Handling cats in the clinic
Vet Clinic Premises
Hospitalisation of Cats
Additional Hospital Facilities
Operating Theatres and Anesthesia
Health and Safety and Legal Requirments
At Maven Vets we are delighted to announce we have been awarded the GOLD standard award, the highest award! We are delighted to have recognition for the care and planning we have taken to ensure our clinic is as feline friendly as possible.