Maven Vets Achieve Five Outstanding PSS Awards
We are thrilled to announce that Maven Vets has achieved five Outstanding Awards in the Royal College of Veterinary Surgeons (RCVS) Practice Standards Scheme (PSS) making us one of only a handful of practices in the UK to do so.
We’re also proud to be the first and only practice within the M25 to receive an Outstanding PSS Award for the Environment, a testament to our ongoing commitment to sustainability and responsible practice.
These awards reflect the exceptional standards we uphold across all areas of care, giving our clients confidence that they and their pets are receiving the very best service from a dedicated and compassionate team.
What the Inspector Had to Say
"This is an excellent practice. I was impressed by the facilities, the team, and the service that they strive so hard to deliver. The ethos of the practice is to be the default first opinion practice for the surrounding area, achieving this through the provision of the highest quality service. Practices like this do not just 'happen ', it takes hard work to establish and even more effort to maintain such high standards. The senior team clearly drives the practice towards these goals, but it is also evident that the rest of the team is equally engaged in maintaining these exceptional standards. Not only has the practice reaffirmed its previous outstanding awards, but it has also succeeded in achieving yet another outstanding award. It was a pleasure to assess these awards. Well done!"
What Awards Did Maven Receive?
1. Client Experience
We’ve been recognised for excellence in client care, from the first call to aftercare support. Our team is trained in compassionate communication, including bereavement support, and we work hard to ensure you feel informed, supported, and respected at every step.
2. In-Patient Service
This award celebrates our commitment to delivering top-tier care for patients undergoing treatment or staying in the hospital. It recognises our high standards in nursing, infection control, pain management, and surgical safety — all backed by robust training protocols.
3. Patient Consultation Service
We go the extra mile to create a calm, safe environment for you and your pet. Our consultations include thorough diagnostics and treatments, effective pain control, and clear communication. We also provide separate waiting areas for dogs and cats to reduce stress during visits.
4. Team and Professional Responsibility
This award reflects our culture of continuous improvement. From regular team training to reflective practice and professional development, we are always evolving to provide the best care and service possible.
5. Environment
A unique achievement within the M25, this award recognises our commitment to reducing our environmental impact. From energy efficiency to waste reduction, we take pride in sustainable practices that support the planet while delivering exceptional care.
