Due to COVID-19, this practice is physically open for urgent and emergency cases. All other assistance will be provided via telephone advice or video consultation, where available. To access this service please call us. Click here for further information.


Our Video Consultation Service uses technology to allow our veterinary team to assist you when we’re not able to provide care and treatment in the surgery – which is particularly important during the current COVID-19 situation.

Using a technology platform called Vetstoria, our vets can give you general advice, help monitor and update treatment for pets already under our care. In certain circumstances, we may be able to provide veterinary attention to new cases, where no other more suitable arrangements can be made.

  • Get advice without visiting the practice
  • Same cost as a standard consultation (£42.69) which has to be paid prior to the consult via a credit or debit card.
  • Call our practice and we’ll discuss the most appropriate way to manage your request

How does it work?

1. For a video consultation, you can use the below Vetstoria platform to book a slot and it will send an email to confirm the details.
2. The appointment will then take place as planned as a video consultation with an appropriate member of our Practice team who will have access to your pet’s notes, we already have available in our practice.
3. Please note that you will require a device with a camera and microphone to engage in a video consultation.



  • accreditations rcvs outstanding client service
  • accreditations rcvs outstanding in patient service
  • accreditations rcvs outstanding consultation service
  • accreditations rcvs outstanding team professional responsibility
  • accreditations best business 2017
  • accreditations rcvs accredited practice sah
  • accreditations vet practice design awards 2015
  • accreditations isfm gold car friendly clinic 2019