Cat and Dog Pet Health for Life Plans

You can sign up online here or in the practice. You can easily find our online sign up by scanning the QR code on our posters or leaflets. Alternatively, please speak to our team who would be happy to help.

Yes, the plan is available for puppies and kittens. If you are signing up online, please sign your kitten up to the “cat plan” or your puppy up to their expected adult weight dog plan. i.e. if you have a large breed puppy expected to reach over 25kg as an adult, sign them up to a “large dog plan”. If your puppy doesn’t grow as expected, the plan can be adjusted.

The plan provides the annual preventative healthcare provision for one pet. If you have multiple pets, you will need to sign up each pet individually to receive the full benefits for each pet.

No, the Pet Health for Life plan is not pet insurance. The plan is designed to provide your pet with the preventative healthcare they need for the year. We strongly advise all our clients to take out separate insurance for each of their pets to cover for illness or injury.

Yes, we can set up an annual direct debit. Please ask our team when you sign up. This option is also available when you sign up online.

Yes, some benefits can be collected on the day of joining, however there is a limit to what can be given as outlined in the Terms Of Service. Please also be aware that the flea and worm products we provide on the plan are prescription only medications and as such are subject to veterinary approval. Your pet may require a check over with the vet before the product can be dispensed and veterinary appointments are subject to availability at the time of sign up.

Flea and worming treatments will be dispensed at regular intervals throughout the year and a maximum of 3 months’ treatment can be dispensed at any one time. This allows us to monitor your pet’s health and weight.

We work with our technology partner, My Pet Portal (MPP), to administer the Direct Debit. Our practice is part of Linnaeus Veterinary Limited and your banking notification at the plan set up may display as such. Each transaction will show as “LinVet – Maven Vets”.

Depending on the day you signed up to the first payment will be collected on either the 1st or 15th of the month. All subsequent payments are collected on 1st of the month. We cannot currently facilitate payments on different days in the month.

We can now facilitate direct debit payments on a limited selection of dates. Depending on the day you signed up, the first direct debit collection date will be selected by the system.

You may change all subsequent payment dates by contacting our technology partner My Pet Portal on [email protected] or please speak to our practice team.

Please note: On rare occasions and depending on the date involved (date of request, current collection date and new collection date), you may be asked to pay one instalment by card. This is to ensure twelve payments are taken within the 12-month period. The support team will be able to advise of the payment schedule.

The Pet Health for Life plan is designed to provide the preventative healthcare your pet requires for the year. This is an annual subscription model and as such we cannot facilitate carrying over products to the following year. We want to provide the best care for you and your pet and we have a reminder system available to contact you when your pet is due treatment. If you are not receiving this communication, please speak to our team.

No, unfortunately it is not currently possible to transfer your plan to another practice.

The Pet Health for Life plan is designed to provide the preventative healthcare your pet requires for the year. The plan does include veterinary consults (two or unlimited depending on the level of plan you choose) and therefore the cost of the vet seeing and assessing your pet may be covered with the plan. However, any treatment required for illness or injury is not included in the plan and will be an additional charge.

The plan is not an insurance policy and should not be used as a replacement or alternative to pet insurance. We recommend that you take out pet insurance separately to cover for such occurrences. Please speak to the practice for more information.

Please contact the Office or Practice Manager of the practice here

Please contact the Office or Practice Manager of the branch. Get in touch with us here.

Whether you're eligible for a refund or owe further payments depends on when you cancel. This consideration includes all membership benefits such as vaccinations and year-round parasite treatment. To view more information about cancellation terms, please view your relevant Terms of Service referenced above.

Cancellation Options: If you choose to cancel your membership or decide not to renew, you have several convenient options:

• Online: Cancel anytime by following this link.
• Phone or Writing: Notify us by phone or in writing.
• Renewal Email Notification: Use the secure link sent in your renewal email notification to initiate cancellation.

You may upgrade to Pet Health for Life Plus during an existing membership year at any time. This starts a new full (12-month) membership year.

As per the Terms of Service, you may only downgrade to the Pet Health for Life standard plan at the end of your current membership year. You can let us know this at any time.

All routine consultations with the Vet and Nurse are included in the Pet Health for Life Plus. As per the Terms of Service, emergency, walk-ins and referral appointments are excluded.