Due to COVID-19, this practice is physically open for urgent and emergency cases. All other assistance will be provided via telephone advice or video consultation, where available. To access this service please call us. Click here for further information.

Basic Care

Your dog will be given their own kennel with bedding and food and water bowls.  Their kennel is cleaned, and bedding and bowls changed daily or more regularly if required.

We have larger kennels for larger dogs or patients who have to stay with us for longer, ensuring they are comfortable during their stay.

Attached to our dog ward is a dog run where your dog will be taken to go to the toilet and stretch their legs. (We do not take patients out together and our dog run is cleared of all toilet between patients.)

Clinical Care Throughout the Day

Your dog will have a full clinical exam the vet and nurse each morning and their individual treatment and care plan for the day agreed.  Your vet will call you after this examination to update you on how your dog is doing, the plan for that day and also current and expected costs of treatment for the day.

Discussing this with you ensures you are involved in the decisions made in your dog’s care.  The nurse looking after your dog will then ensure your dog has all medications, food and water at the correct times throughout the day.

Importantly, they will also spend time with your dog during the day, providing essential TLC.

If the nurse has any concerns that your dog is not responding as expected they will immediately alert the vet who will reassess your dog.

Our nurses are fully trained in monitoring patients in hospital and are briefed by the vet each morning if there are any specific symptoms to be monitored.

Clinical Rounds

Each afternoon we hold clinical rounds. This is a time when all our vets and nurses visit each patient in hospital and discuss their case. Not only does this ensure all are kept up to date with your pet’s condition but also that all can contribute suggestions and advice to ensure your dog receives the best care.

Last thing in the evening your dog will receive another full clinical exam with the vet and nurse and a plan for that night will be confirmed.  Once again you will receive a phone call from your vet with this full update.

Clinical Care Throughout the Night

If your dog needs to stay with us through the night they will be continuously looked after as we have a vet and nurse on site 24 hours a day, 365 days a year.  When Maven Vets are closed, care of your dog will be provided by a team of vets and nurses from Vets Now. As Vets Now work from the Maven Veterinary Care clinic your dog will not need to be transferred, minimising stress for them and you and optimising recovery.

Your vet at Maven will advise you of the plan for your dog overnight and will directly hand over care to the Vets Now team to ensure continuity. Care will be handed back to Maven Vets first thing in the morning. If there are any problems with your dog through the night the Vets Now team will contact, you directly to discuss this with you.

Accreditations

  • accreditations rcvs outstanding client service
  • accreditations rcvs outstanding in patient service
  • accreditations rcvs outstanding consultation service
  • accreditations rcvs outstanding team professional responsibility
  • accreditations best business 2017
  • accreditations rcvs accredited practice sah
  • accreditations vet practice design awards 2015
  • accreditations isfm gold car friendly clinic 2019